We offer mobile health apps and 1-way or 2-way text messaging solutions. These help lower costs, improve patient outcomes and increase patient health. Health applications range from reminding people with appointments and drug usage to helping them maintain a healthy lifestyle. Moreover, emerging health solutions target chronic conditions like diabetes and offer preventive care alerts, telemedicine, patient data capture and electronic records.

Combined with our understanding of local regulatory requirements and workflow processes, our solutions build upon our core strengths in mobilitycompliance and system integration. Moreover we offer a modular approach, allowing you to rapidly build an integrated healthcare solution. Lastly, all solutions are built on a highly secure infrastructure designed to comply with the HIPAA Security and CFR part 11 requirements. 

mComply

Our mComply is a comprehensive, modular mobile health solution. Application modules improve workflow, automate tasks and deliver compliance and adherence. The solution is available using a secure text messaging platform, mobile app, or web app. As text messaging is available on ALL mobile phones, this is the preferred platform of choice for many of our health clients.

Participants

Mobile Phone

Mobile Phone

Participants submit or obtain information via text messaging available on ALL mobile phones.

mComply Solution

Validated, 21 CFR part 11

Validated, 21 CFR part 11

Application modules are customized to support your study protocol. These include interventions supporting study compliance and infrastructure processes such as registration, dosing schedule, appointments, reminders, wellness checks and escalation workflows.

Health Organization

Web Portal

Web Portal

Based on user-access levels, team members can securely access all the data sent / received, export data and manage performance.

Participants

Mobile Phone

Mobile Phone

Participants submit or obtain information via text messaging available on ALL mobile phones.

mComply Solution

Validated, 21 CFR part 11

Validated, 21 CFR part 11

Application modules are customized to support your study protocol. These include interventions supporting study compliance and infrastructure processes such as registration, dosing schedule, appointments, reminders, wellness checks and escalation workflows.

Health Organization

Web Portal

Web Portal

Based on user-access levels, team members can securely access all the data sent / received, export data and manage performance.

Tailored Application Modules

mComply is configured and tailored to fit any requirement. This is performed by combining our Application Modules in any fashion and customising each module’s logic as necessary.

Medication Reminder
Appointment & Visit Preparation

Reminders are system-initiated and are based on pre-defined logic

Send timely and effective appointment, medication and diary entry reminders via text message or mobile app notifications. Motivate and remind participants to adhere to study protocols after receiving timely inspirational and informative messages. Our reminder system is based on pre-defined logic and tailored to any organisational need. Reminders are managed centrally can be customised according to specific times, regular or irregular time frames, individual schedules and include exceptions.

  • Medication Adherence – Remind patients to take or apply medication and/or provide instructions on how to take or apply treatment medication.
  • Appointment & Visit Preparation Reminders – Schedule visits on our web interface and have reminders sent on when to attend, how to prepare, what to bring, how to confirm and/or how to reschedule.
  • Notifications & Informative Messages – Notify patients of important actions and events (e.g. registration confirmation, instructions to use a service or to perform a task, profile updates such as changes in dose amount or dose times, status updates such as dosing paused, dosing complete or study complete, etc.)
  • Diary Entry Reminders – Remind patients to make diary entries.
  • Education & Motivational Messages – Send inspirational and informative messages to motivate patients and remind them of the importance of adhering to study protocols.
 
2-way Messaging: Patients can reply to incoming messages. The purpose of the reply is to acknowledge that a specific action was performed or to confirm an intended action/activity (e.g. dose taken, diary entry confirmation, registration, etc.)
 

Automate the submission of diary entries through the mobile phone. This module allows you to collect diary entries, perform wellness checks, conduct surveys and help you with any data collection.

  • Data Collection. Use as the primary patient reported outcome (PRO) tool, or as a compliment to existing diaries to collect key information that you would like to analyze and view in real-time. 

Guide participants through a question and answer workflow to maximise efficiency and data quality. Questions can be configured to trigger alerts or to create new events based on a participant’s response.

  • Data Quality.  Ensure realtime data validation with structure data input fields. Time-stamped data assures analysts that all responses were recorded at the appropriate time, rather than after the fact (referred to by the FDA as the Parking Lot Syndrome).

  • Data Variety. Utilize smartphone functionality like the camera to take photos as part of a diary submission.

  • Data Management. Simplify data management for sites and sponsor from the automatic capture of patient recorded outcomes.

Intervene when escalations are triggered

Sites can be alerted via text message or email when there are protocol violations or health concerns. Escalations are logged as they arise and are flagged until they are addressed. For example, if a diary entry was not received during the expected dosing window, an escalation is logged on the web portal and the study coordinator is alerted to review the escalation details and intervene according to the agreed protocol.

Appointment Scheduling for Study Trials

Booking System for Medical Practices

Study Trials

Schedule appointments for research and clinical trial participants. Have a centralised system where appointment reminders are automatically scheduled and tailored to a study’s protocol.

Medical & Health Services

Automate patient bookings, cancellations, reminders and payments using a web-based appointment scheduling system. Patients can schedule their appointments directly online. Manage both patients and staff schedules. Eliminate no shows and missed appointments using  a reminder system to send SMS and emails to both staff and patients at preset times prior to the appointment.

Provide medical consultations and support remotely

Telehealth has surged during the Covid pandemic as consumers and providers sought ways to safely access and deliver healthcare. Based on a McKinsey Study1, around 40% of surveyed consumers stated that they believe they will continue to use telehealth going forward – up from 11% of consumers using telehealth prior to the Covid pandemic.

Offer telehealth services via a secure, one-on-one online video conferencing solution using a computer, smartphone or tablet.

1“Telehealth: A quarter-trillion-dollar post-COVID-19 reality?”, McKinsey, July 2021.

Automate the patient / participant recruiting process by pre-screening individuals through interactive questions and answers via the mobile phone, and directing pre-qualified patients to the appropriate research sites.

This module promotes study awareness with prospective participants. It can provide a description of the Study, describe how a Study works and can determine the eligibility of a participant. Moreover if a participant fits a trial’s requirements, the module can direct the patient to the nearest study site based on the participant’s current GPS location.

Simply add a mobile call-to-action to your existing advertising:

  1. Potential participants can download a study-sponsored mobile app via QR codes or links shown on existing online or offline advertising, including social networking sites, email, posters and leaflets. With feature or basic phones, patients can respond to an ad by texting a keyword to a mobile number (or short code), for example “Text DIABETES to 46786”.

  2. The participants will answer a series of pre-defined questions to determine their eligibility to participate in the trial. Engage participants using text messaging or provide a link in the text message, directing them to an online survey.

  3. If they qualify, the participant’s information is passed on to the appropriate research sites for follow-up.

Our recruitment increases response rates by up to 30%, and pre-screening ensures that you only follow up with qualified participants.

Our registration module enrols participants to use the health application. Prior to registration, participants need to sign a consent form to use the health application. This informed consent consists of system benefits, participant’s role, opt-in / opt-out capabilities, costs and privacy.

Study coordinators can easily enrol participants via a secure web portal or participants can enrol directly by sending a registration text.

Automate the submission of diary entries through the mobile phone. This module allows you to collect diary entries, perform wellness checks, conduct surveys and help you with any data collection.

  • Data Collection. Use as the primary patient reported outcome (PRO) tool, or as a compliment to existing diaries to collect key information that you would like to analyze and view in real-time. 

Guide participants through a question and answer workflow to maximise efficiency and data quality. Questions can be configured to trigger alerts or to create new events based on a participant’s response.

  • Data Quality.  Ensure realtime data validation with structure data input fields. Time-stamped data assures analysts that all responses were recorded at the appropriate time, rather than after the fact (referred to by the FDA as the Parking Lot Syndrome).

  • Data Variety. Utilize smartphone functionality like the camera to take photos as part of a diary submission.

  • Data Management. Simplify data management for sites and sponsor from the automatic capture of patient recorded outcomes.

Medication Reminder
Appointment & Visit Preparation

Reminders are system-initiated and are based on pre-defined logic

Send timely and effective appointment, medication and diary entry reminders via text message or mobile app notifications. Motivate and remind participants to adhere to study protocols after receiving timely inspirational and informative messages. Our reminder system is based on pre-defined logic and tailored to any organisational need. Reminders are managed centrally can be customised according to specific times, regular or irregular time frames, individual schedules and include exceptions.

  • Medication Adherence – Remind patients to take or apply medication and/or provide instructions on how to take or apply treatment medication.
  • Appointment & Visit Preparation Reminders – Schedule visits on our web interface and have reminders sent on when to attend, how to prepare, what to bring, how to confirm and/or how to reschedule.
  • Notifications & Informative Messages – Notify patients of important actions and events (e.g. registration confirmation, instructions to use a service or to perform a task, profile updates such as changes in dose amount or dose times, status updates such as dosing paused, dosing complete or study complete, etc.)
  • Diary Entry Reminders – Remind patients to make diary entries.
  • Education & Motivational Messages – Send inspirational and informative messages to motivate patients and remind them of the importance of adhering to study protocols.
 
2-way Messaging: Patients can reply to incoming messages. The purpose of the reply is to acknowledge that a specific action was performed or to confirm an intended action/activity (e.g. dose taken, diary entry confirmation, registration, etc.)
 

Intervene when escalations are triggered

Sites can be alerted via text message or email when there are protocol violations or health concerns. Escalations are logged as they arise and are flagged until they are addressed. For example, if a diary entry was not received during the expected dosing window, an escalation is logged on the web portal and the study coordinator is alerted to review the escalation details and intervene according to the agreed protocol.

User-level permissions define who can do what

This module allows users to filter and sort records. User-based permissions are in place to view, add, edit and delete submissions and participants’ profiles. Moreover, sites and team members are managed in this module.

An audit trail is maintained as users add, edit and delete data.

 

Dose Compliance by Site
Dose Compliance by Participant

Standard reports including visuals and dashboards are tailored to your organization’s requirements. Insights into study performance can be provided across various levels including participant, site and geography. Changes in data trends can trigger notifications to be sent for people to follow up.

The Study Team can review, analyze and extract all participant data via the web portal. 

 

Compliance

Our solution is fully validated against the requirements set forth by your study protocol. The solution satisfies GDPR, local text messaging regulations and privacy laws. mComply is CFR compliant and is HIPAA ready. We can sign a BAA agreement if your organization requires it.

Value-add Support

To successfully deliver a participant compliance system, you also need to consider training guides, Ethics Committee / IRB documentation for mComply, participant consent forms, translations and the like. We can help you realize a compliance system on time and on budget.

Service Coverage

mComply is supported by over 1,200 mobile operators in 200 countries. 1-way and 2-way messaging is supported along with diacritics (i.e. accents).

mobileHealthWorks

Synegys has a global division leading mobile health initiatives. mobileHealthWorks helps healthcare organisations and professionals to improve, innovate and transform how the healthcare industry works.