Delivering Against your Customer Journey Map – Implementing Customer Touchpoints Posted on January 11, 2021January 21, 2021 by William Eng 0 Customer journeys are a powerful tool for businesses to focus on customer centricity. However, many businesses fail in execution. Researchers found thContinue Reading
Digital Customer Journey Posted on May 30, 2019December 8, 2020 by William Eng 0 A digital customer journey solution offers superior customer experience, increases employee productivity, eliminates service inefficiencies and strenContinue Reading
Digital Customer Journey Mapping: Improving the Customer Experience Posted on May 22, 2019January 21, 2021 by William Eng 0 The Digital Opportunity The digital era has brought a completely new outlook on how we interpret customers’ requirements and deliver excellent expContinue Reading