Delivering Against your Customer Journey Map – Implementing Customer Touchpoints Posted on January 11, 2021January 13, 2021 by William Eng 0 Customer journeys are a powerful tool for businesses to focus on customer centricity. However, many businesses fail in execution. Researchers found thContinue Reading
Digital Customer Journey Mapping: Improving the Customer Experience Posted on May 22, 2019January 11, 2021 by William Eng 0 The Digital Opportunity The digital era has brought a completely new outlook on how we interpret customers’ requirements and deliver excellent eContinue Reading