Revolutionising Digital Health Services: AI-Powered Text Messaging & Mobile Apps

Improve Medication Adherence and Data Collection with Web, Mobile App & Text Message Services

We have a dedicated division specialised in providing clinical research healthcare information technology to transform medication adherence, engagement, and data collection. At the core of our offerings lie web, mobile app, and text message solutions to enhance patient outcomes, drive engagement, and elevate the way health data is collected and managed.

Our health technology services encompass a range of powerful tools, seamlessly integrated to deliver unparalleled results. Designed to accommodate diverse mobile technologies, our offerings ensure cross-platform compatibility. Mobile health apps, web apps, and both 1-way and 2-way text messaging services can be integrated or operate independently to deliver tangible benefits. Our mission? To not only lower costs and enhance patient outcomes but to truly elevate patient health itself.

Immerse yourself in the transformative potential of our health applications. From gentle reminders for appointments and text message medication reminders to empowering individuals to embrace healthier lifestyles, our solutions cater to a diverse array of healthcare needs. Dive deeper, and you’ll uncover our cutting-edge solutions tailored to address chronic conditions like diabetes, offering a comprehensive suite of services that span from preventive care alerts to telemedicine consultations. Patient data capture and electronic records seamlessly merge to provide a holistic approach to healthcare management.

Our expertise goes beyond technology – it embraces the intricacies of local regulations and workflow processes. Our solutions are not just built; they are crafted to align with your unique operational landscape. With a modular approach at the core of our philosophy, you have the power to swiftly construct a health technology service that meets your specific requirements.

Security is paramount, and our solutions reflect that commitment. Rest assured that every aspect of our infrastructure is built upon the highest standards of security. Our offerings comply with both the rigorous HIPAA Security regulations and CFR part 11 requirements, ensuring that patient data remains safeguarded and your operations remain compliant.

mComply

Our mComply is a comprehensive, modular mobile health solution to improve medication adherence and study compliance. Application modules improve workflow, automate tasks and deliver compliance and adherence. The solution is available using a secure text messaging platform, mobile app, or web app. As text messaging is available on ALL mobile phones, this is the preferred platform of choice for many of our health clients.

Participants

Mobile Phone

Mobile Phone

Participants submit or obtain information via mobile app or text messaging available on ALL mobile phones.

mComply Solution

Validated, 21 CFR part 11

Validated, 21 CFR part 11

Application modules are customized to support your study protocol. These include interventions supporting study compliance and infrastructure processes such as registration, dosing schedule, appointments, reminders, wellness checks and escalation workflows.

Health Organization

Web Portal

Web Portal

Based on user-access levels, team members can securely access all the data sent / received, export data and manage participants.

Participants

Mobile Phone

Mobile Phone

Participants submit or obtain information via text messaging available on ALL mobile phones.

mComply Solution

Validated, 21 CFR part 11

Validated, 21 CFR part 11

Application modules are customized to support your study protocol. These include interventions supporting study compliance and infrastructure processes such as registration, dosing schedule, appointments, reminders, wellness checks and escalation workflows.

Health Organization

Web Portal

Web Portal

Based on user-access levels, team members can securely access all the data sent / received, export data and manage performance.

Tailored Application Modules

mComply is configured and tailored to fit any requirement. This is performed by combining our Application Modules in any fashion and customising each module’s logic as necessary.

Medication Reminder for clinical research
Medication Reminder
Appointment Reminder App
Appointment & Visit Preparation

Reminders are system-initiated and are based on pre-defined logic

Send timely and effective appointment, medication and diary entry reminders via text message or mobile app notifications. Motivate and remind participants to adhere to study protocols after receiving timely inspirational and informative messages. Our reminder system is based on pre-defined logic and tailored to any organisational need. Reminders are managed centrally can be customised according to specific times, regular or irregular time frames, individual schedules and include exceptions.

  • Medication Adherence – Remind patients to take or apply medication and/or provide instructions on how to take or apply treatment medication.
  • Appointment & Visit Preparation Reminders – Schedule visits on our web interface and have reminders sent on when to attend, how to prepare, what to bring, how to confirm and/or how to reschedule.
  • Notifications & Informative Messages – Notify patients of important actions and events (e.g. registration confirmation, instructions to use a service or to perform a task, profile updates such as changes in dose amount or dose times, status updates such as dosing paused, dosing complete or study complete, etc.)
  • Diary Entry Reminders – Remind patients to make diary entries.
  • Education & Motivational Messages – Send inspirational and informative messages to motivate patients and remind them of the importance of adhering to study protocols.
 
2-way Messaging: Patients can reply to incoming messages. The purpose of the reply is to acknowledge that a specific action was performed or to confirm an intended action/activity (e.g. dose taken, diary entry confirmation, registration, etc.)
 

Automate the submission of diary entries through the mobile phone. This module allows you to collect diary entries, perform wellness checks, conduct surveys and help you with any data collection.

  • Data Collection. Use as the primary patient reported outcome (PRO) tool, or as a compliment to existing diaries to collect key information that you would like to analyze and view in real-time. 

Guide participants through a question and answer workflow to maximise efficiency and data quality. Questions can be configured to trigger alerts or to create new events based on a participant’s response.

  • Data Quality.  Ensure realtime data validation with structure data input fields. Time-stamped data assures analysts that all responses were recorded at the appropriate time, rather than after the fact (referred to by the FDA as the Parking Lot Syndrome).

  • Data Variety. Utilize smartphone functionality like the camera to take photos as part of a diary submission.

  • Data Management. Simplify data management for sites and sponsor from the automatic capture of patient recorded outcomes.

 

Workflow Escalation

Intervene when escalations are triggered

Sites can be alerted via text message or email when there are protocol violations or health concerns. Escalations are logged as they arise and are flagged until they are addressed. For example, if a diary entry was not received during the expected dosing window, an escalation is logged on the web portal and the study coordinator is alerted to review the escalation details and intervene according to the agreed protocol.

Appointment Scheduling for Study Trials

Appointment Scheduling System

Booking System for Medical Practices

Appointment Booking System

Study Trials

Schedule appointments for research and clinical trial participants. Have a centralised system where appointment reminders are automatically scheduled and tailored to a study’s protocol.

Medical & Health Services

Automate patient bookings, cancellations, reminders and payments using a web-based appointment scheduling system. Patients can schedule their appointments directly online. Manage both patients and staff schedules. Eliminate no shows and missed appointments using  a reminder system to send SMS and emails to both staff and patients at preset times prior to the appointment.

Telehealth System

Provide medical consultations and support remotely

Telehealth has surged during the Covid pandemic as consumers and providers sought ways to safely access and deliver healthcare. Based on a McKinsey Study1, around 40% of surveyed consumers stated that they believe they will continue to use telehealth going forward – up from 11% of consumers using telehealth prior to the Covid pandemic.

Offer telehealth services via a secure, one-on-one online video conferencing solution using a computer, smartphone or tablet.

1“Telehealth: A quarter-trillion-dollar post-COVID-19 reality?”, McKinsey, July 2021.

Compliance

Our solution is a validated system, compliant with regulatory standards and is fully validated against the requirements set forth by your study protocol. The solution satisfies GDPR, local text messaging regulations and privacy laws. mComply is CFR compliant and is HIPAA ready. We can sign a BAA agreement if your organization requires it.

Value-add Support

To successfully deliver a participant compliance system, you also need to consider training guides, Ethics Committee / IRB documentation for mComply, participant consent forms, translations and the like. We can help you realize a compliance system on time and on budget.

Service Coverage

mComply is supported by over 1,200 mobile operators in 200 countries. 1-way and 2-way messaging is supported along with diacritics (i.e. accents). Our platform can manage text messaging and/or mobile web apps from a single, unified dashboard.

Who is mobileHealthWorks?

mobileHealthWorks is a global division within Synegys and leads our digital health initiatives. mobileHealthWorks helps healthcare organisations and professionals to improve, innovate and transform how the healthcare industry works.