Introduction of TeleHealth / TeleMedicine Module

Synegys now offers telehealth (also known as telemedicine) services helping health organisations provide virtual appointments. Patients and healthcare practitioners can interact through a secure, realtime telephone or live audio-video using a smartphone, tablet or a computer. Recent policy changes during the COVID-19 pandemic have reduced barriers to telehealth access and have promoted the use of telehealth as a way to deliver acute, chronic, primary and specialty care. Moreover, telehealth improve patient outcomes.1

Telehealth offers comfort and convenience. It increases participation for those who are medically or socially vulnerable or do not have ready access to healthcare providers. Remote access can also help maintain the patient-provider relationship at times when an in-person visit is not practical or feasible. Telehealth services can be used to:

  • prescreen patients and maintain social distancing to prevent the spread of infectious diseases
  • participate in physical therapy, occupational therapy an other modalities as a hybrid approach to in-person care
  • access providers and specialists, including mental and behavioural health, for chronic health conditions and medication management
  • provide coaching and support for patients
  • engage in case management for patients who have difficulty accessing care (e.g. those with limited mobility, live in rural settings)

Telehealth is integrated as an application module within Synegys’ mComply solution. The service is secure with end-to-end encryption and is CFR compliant. 

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1 O’Connor M, Asdornwised U, Dempsey ML, Huffenberger A, Jost S, Flynn D, Norris A. Using telehealth to reduce all-cause 30-day hospital readmissions among heart failure patients receiving skilled home health services. Applied Clinical Informatics. 2016;7(02):238-47.